I was using Hiveos and Hiveon pool and it was working fine.
Paid me twice after mining 0.1eth.
Then I changed to Simplemining (to test some settings) and Ethermine for a few days (mined 0.03686 there) and then came back to HiveOS and Hiveon pool.
It’s been more than a week since I’m over 0.1eth on Hiveon.
I have 0.14eth now and they didn’t pay out.
Likely stale shares which you can check in your logs and history. Quickest resolution seems to be emailing support. Good luck:
Are there payouts for stale shares?
A valid share is contributed before the winning block. In turn, a stale share is a share that was sent after a block was already solved.
Payment for stale shares is made - it is 50%.
For up to 5% of stale shares, the conditions are the same. Starting from 5% and above, the pool freezes the payouts, meaning you won’t get paid for your stale shares. If the problem of high stales persists for 24 hours, the wallet is blacklisted and payouts are frozen until further notice.
Such radical measures are related to the fact that fraudulent miners abuse our stale shares payout system. Thank you for understanding and thank you for using our ecosystem.
I had 2 peaks over 5% of stale shares. They blacklisted / blocked my wallet (they should put that somewhere!).
The only way to communicate with them is via Telegram. They answer me and unlocked my wallet.
I am not receiving the payments either. It has been more than 1 week that I should have been charged (ETC). Continuous no response from Email. My Invalid Shares are 1.10%. Invalid Shares are charged at 50%. less than the Good Shares. But if they are charged.
Invalid shares are 0 credit.
Stale shares are credited at 50% value.
If mining to a wallet goes above 5% stales for a period of time, the wallet (account) is locked. Averages are shown and calculated over 24 hrs, this is helpful vs. actual.
Did an account have a burst of invalids or stales? if so, locked account. Check with support to confirm if you are not receiving payouts.
Good morning AgustinPac.
What Telegram channel? There are Barios de Hiveos.
I don’t know which channel the Officer is.
Can you pass link? or exact name of the channel?
Thank you.
I have the same problem, suddenly they have stopped my payouts after reaching 100%. Stale shares is not the problem. My number for that is 1. 32%.
They have an email support address and no answer on that one only means to me, they do not care to explain WHAT the problem is, neither via email or by writing anything on their web site This means to me three things:
They suck big time.
It stinks fish.
It’s time to leave the stinking ship and find some other SERIOUS mining service / pool.
I’ll tell you what I am doing right now. I just made a NiceHashOS image on a memory stick and will soon stop mining with HiveOS / Hiveon Pool.
Again, by not caring to explain anything on their web site or answering a simple email support question only makes me mad (fuck Telegram, I don’t have it, don’t want it, just to make the HiveOS (no)support team happy.
Update. I have reached support via Telegram and the issue has been solved. I still think a notifying message via email would be nice if things like this happens. So I’m staying with HiveOS/Hiveon as I mostly wanted (really).