Payout in my Wallet

Hello
I’ve been mining for 3 days now and there will be money on hiveos, only he doesn’t pay it to my Wallet how is this possible?

have you reached the min threshold? if mining to hiveon thats .1 eth

I have and they are not paying me!~

Did you email bee@hiveos.farm with your info? Maybe your account was banned because of high stale rate?

Yep. Nothing in response